Terms & Conditions
Our online store delivers Monday to Saturday throughout the day between 11:00 and 18:00 on a standard service, based on an optimised route. Turnarounds are mentioned on each product listing. All same day orders must be received before 11:00. If an order is received after 11:00 it will automatically be placed in the schedule for the next working day.
All timed deliveries must be requested in advance. Window timeframes are possible e.g. 'Before 12:00' and exact times are not possible. Contact us via firstname.lastname@example.org or call us on 0031 (0)20 223 1616 Wednesday to Saturday. This service costs an additional €6,50 for Amsterdam (other suburbs POA), and simple selecte 'Amsterdam timed delivery at checkout. If you have already placed your order, we can email an invoice to pay online before delivery is confirmed. Client payment details are not saved, for your security.
Turnarounds are mentioned on each product listing. For same day listings, orders must be received before 11:00. For feature bouquets requiring special flowers, all turnaround times are mentioned in listing (e.g. 2-3 working days prior to delivery). Should the delivery date provide less than this timeframe, we will provide an alternative as close as possible or move your order to the next available date when flowers can be ordered.
A phone number for the recipient is required for every order (preferably their local number, or if international, with a full country code included) so that if they are not home, our flower courier can call them to notify them where their delivery has been placed. This ensures a more successful delivery. Charges apply to all re-deliveries. We will never call a recipient before an order is delivered.
Delivery locations & charges
Collection at store (Wednesday to Saturday) - No charge
Local delivery €10 Amsterdam
Timed delivery €16,50 Amsterdam (request in advance)
Zone 1 €15
Abcoude, Amstelveen, Broek in Waterland, Badhoevedorp, Diemen, Duivendrecht, Landsmeer, Ouderkerk, Weesp and Zaandam
Zone 2 €22,50
Aalsmeer, Haarlem, Hoofddorp, Monnickendam and Schiphol
Zone 3 €39 (request in advance)
Almere, Beverwijk, Bussum, Hilversum, IJmuiden and Utrecht
If you wish to have orders delivered to locations outside the areas listed above, please contact us in advance for a customised delivery quote and possibilities.
Should the recipient not be at home, we will attempt to deliver to the closest neighbour, and leave the recipient a note. If neighbours are not home, we return the bouquet to the store and wait for a response. We kindly require a phone number (including international code) of the recipient to ensure a successful delivery. We do not call before delivery. If address is incorrect, charges apply for re-delivery. At this time we do not offer a tracked delivery service.
We accept Visa, MasterCard, AMEX and iDEAL on the webshop
The images you see on our website are a representation of our style and a general indication of sizes. The images you see are a representation of the style shown, and flowers will always vary, subject to seasonal availability. We source the freshest flowers for you to enjoy, therefore every bouquet is unique and special.
Refunds are not possible, should the order be cancelled due to an oversight to the *Delivery Information agreed to, at time of placing order. If the cancellation is received 2 business days prior to delivery, we are able to happily provide a full credit for a future order date.
If you have something special that you would like to see in your bouquet, add a vase, or have a special order price that is not listed, simply contact us by email or phone, prior to placing your order online, and we will advise you of the availability, and do our best to include it for you (2-3 working days notice). Then once agreed, simply add it into the 'Additional comments' section, when you order. Photos of bouquets are not possible.
The recipient must be available on the day of delivery, as large and fragile arrangements cannot be left at neighbours or returned to the shop, should someone not be home. Therefore a VIP delivery is highly recommended.
We kindly request a minimum of 3-5 working days notice for funeral orders.
WEDDING EVENT CONDITIONS
Quotes and Invoicing
Upon receipt of all event information, A.P Bloem will submit a proposal outlining costs. Once these costs are approved, invoices will be made.
A 50% deposit is kindly required upon booking, to secure your date. Final 50% is due no later than 2 weeks before event. Your deposit confirms the agreement to these Event Conditions.
Agreement to these conditions, together with a 50% deposit secures the event. After this time A.P Bloem will confirm the florist and all orders with our suppliers, commence production and reserve the date.
Rescheduling and Cancellations
During the Covid-19 period, date changes are permitted at no charge, should the date be available.
If the wedding is cancelled after the initial booking deposit is paid (with no revised date), the deposit will be refunded, less 10% of the total wedding costs, at €65/hour. This covers the time spent on all planning and proposals up to and including the date of cancellation. Should the wedding be cancelled 4 weeks before weddingdate, 50% of the total proposal will be charged. Should the wedding be cancelled after the final deposit is paid (2 weeks before wedding), cancellations are unfortunately no longer possible.
We will do our best to accommodate special floral requests, based on seasonal availability. We design based on mutual trust. Should a flower type no longer be available, we will propose a suitable alternative within the same budget.
Vases and other event materials are for a rental period of one working day, unless otherwise agreed. Should you wish to rent the materials for an extended period, we can provide you with an additional quotation, based on availability, and mutual agreement. Should vases or other rental materials become lost or damaged during the event, the full sales price of these products is applicable.
Client kindly provides a runsheet via the Wedding Enquiry form prior to proposals being created.
Delivery, setup and collections
All events require a delivery and a collection. These delivery costs are based on the proximity of the event location, in relation to A.P Bloem. All delivery and collection dates and times must be mutually confirmed between A.P Bloem and the Client. Parking costs may apply in areas outside shop ‘Centrum 2’ zone, if on-site parking is not available.
For larger events, material disposal fees apply. Should the venue be unavailable upon material collection, additional charges will apply. Setup costs are based on the confirmed runsheet at €65/hr.
Collection of materials will be arranged the next working day after the event, unless otherwise agreed. We kindly request that the materials are set aside together in the original crate(s)/boxes delivered, and placed securely in a nominated area of the location.
Locations and contactability
The Client is responsible for providing the correct venue names, addresses, opening hours (for delivery and collection) and contact details (name and phone number at delivery location), upon booking.
For any questions feel free to contact us via email email@example.com or call us on 0031 (0)20 223 1616. Thank you and we look forward to delivering beautiful flowers to you!
The A.P Bloem team x