Terms & Conditions
WEBSHOP CONDITIONS
Delivery times
Our online store delivers Monday to Saturday throughout the day between 11:00 and 18:00 on a standard service, based on an optimised route. Turnarounds are mentioned on each product listing. All same day orders must be received before 11:00. If an order is received after 11:00 it will automatically be placed in the schedule for the next working day.
Timed deliveries
All timed deliveries must be requested and approved in advance before placing order. 'Window' timeframes are only possible e.g. 'Before 13:00' and exact times are not possible. This service costs an additional €6,50 for Amsterdam (other suburbs POA), and simply select 'Amsterdam timed delivery' at checkout. If you have already placed your order, we can email an invoice to pay online before delivery is confirmed. Client payment details are not saved, for your security. Contact us via info@apbloem.nl or call us on 0031 (0)20 223 1616 Tuesday to Saturday before placing your order.
Timed deliveries are not possible on Valentine's Day and Mother's Day.
Turnarounds
Turnarounds are mentioned on each product listing under 'Delivery information'. For same day listings, orders must be received before 11:00. For feature bouquets requiring special flowers, all turnaround times are mentioned in listing under 'Delivery Information' (e.g. 2-3 working days prior to delivery). Should the delivery date provide less than this timeframe, we will provide an alternative as close as possible or move your order to the next available date when flowers can be ordered.
Contact details
A personal phone number for the recipient is required for every order (preferably their local number, or if international, with a full country code included) so that if they are not home, our flower courier can call them to notify them where their delivery has been placed. This ensures a more successful delivery. Charges apply to all re-deliveries. We will never call a recipient before an attempted delivery is made. We cannot, due to privacy reasons, obtain private address information from customers on behalf of the sender.
Delivery locations & charges
Local delivery €10 Amsterdam
Timed delivery €16,50 Amsterdam (request in advance)
Zone 1 €15
Abcoude, Amstelveen, Broek in Waterland, Badhoevedorp, Diemen, Duivendrecht, Landsmeer, Ouderkerk, Weesp and Zaandam
Zone 2 €22,50
Aalsmeer, Hoofddorp, Monnickendam, Schiphol and Wormerveer
Zone 3 €30 (request in advance)
Haarlem & Heemstede
Zone 4 €39 (request in advance)
Alkmaar, Almere, Beverwijk, Bloemendaal, Bussum, Hilversum, Heemstede, IJmuiden and Utrecht
Zone 5 €75 (request in advance)
Den Haag
Zone 6 €95 (request in advance)
Rotterdam
For all destination or timed orders we kindly request that you email us in advance before placing order to ensure it is available. If you wish to have orders delivered to locations outside the areas listed above, please contact us in advance for a customised delivery quote and possibilities via info@apbloem.nl
Delivery Information
By checking the box 'I understand the delivery information', this means you have read and agree to the delivery prices, turnarounds, inclusions, seasonality and any special information about the product before purchasing.
Missed deliveries
Should the recipient not be at home, we will attempt to deliver to the closest neighbour, and leave the recipient a note. If neighbours are not home, we return the bouquet to the store and wait for a response. We kindly require a phone number (including international code) of the recipient to ensure a successful delivery. We do not call before delivery. If address is incorrect, charges apply for re-delivery. At this time we do not offer a tracked delivery service.
Payments accepted
We accept Visa, MasterCard, AMEX and iDEAL on the webshop. We cannot accept orders via phone or email.
Seasonal Availabilities
The images you see on our website are a representation of our style and a general indication of sizes. The images you see are a representation of the style shown, and flowers will always vary, subject to seasonal availability. We source the freshest flowers for you to enjoy, therefore every bouquet is unique and special.
Cancellations
Refunds are not possible, should the order be cancelled due to not reading the '*Delivery Information' which you have agreed to via checkbox, at time of placing order. If the cancellation is received 2 business days prior to delivery, we are able to happily provide a full credit for a future order date.
Special Requests
If you have a special request, simply contact us by email or phone, prior to placing your order online, and we will advise you of the availability, and do our best to include it for you (2-3 working days notice). Once agreed, simply add the special request note to the 'Additional comments' section, when you order. Photos of bouquets are not possible.
Large orders
The recipient must be available on the day of delivery, as large and fragile arrangements cannot be left at neighbours or returned to the shop should someone not be home. Therefore a timed delivery is highly recommended for a successful delivery.
Funeral
We kindly request a minimum of 3-5 working days notice for funeral orders.
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WEDDING EVENT CONDITIONS
Quotes and Invoicing
Upon receipt of all event information, A.P Bloem will submit a proposal outlining costs. Once these costs are approved, invoices will be made.
Payment terms
A 50% deposit is kindly required upon booking, to secure your date. Final 50% is due no later than 2 weeks before event. Your deposit confirms the agreement to these Event Conditions.
Approvals
Agreement to these conditions, together with a 50% deposit secures the event. After this time A.P Bloem will confirm the florist and all orders with our suppliers, commence production and reserve the date.
Rescheduling and Cancellations
If the wedding is cancelled after the initial booking deposit is paid (with no revised date), the deposit will be refunded, less 10% of the total wedding costs, at €65/hour. This covers the time spent on all planning and proposals up to and including the date of cancellation. Should the wedding be cancelled 4 weeks before weddingdate, 50% of the total proposal will be charged. Should the wedding be cancelled after the final deposit is paid (2 weeks before wedding), cancellations are unfortunately no longer possible.
Seasonal availability
We will do our best to accommodate special floral requests, based on seasonal availability. We design based on mutual trust. Should a flower type no longer be available, we will propose a suitable alternative within the same budget.
Loan materials
Vases and other event materials are for a rental period of one working day, unless otherwise agreed. Should you wish to rent the materials for an extended period, we can provide you with an additional quotation, based on availability, and mutual agreement. Should vases or other rental materials become lost or damaged during the event, the full sales price of these products is applicable.
Runsheet
Client kindly provides a runsheet via the Wedding Enquiry form prior to proposals being created.
Delivery, setup and collections
All events require a delivery and a collection. These delivery costs are based on the proximity of the event location, in relation to A.P Bloem. All delivery and collection dates and times must be mutually confirmed between A.P Bloem and the Client. Parking costs may apply in areas outside shop ‘Centrum 2’ zone, if on-site parking is not available.
For larger events, material disposal fees apply. Should the venue be unavailable upon material collection, additional charges will apply. Setup costs are based on the confirmed runsheet at €65/hr.
Collection of materials will be arranged the next working day after the event, unless otherwise agreed. We kindly request that the materials are set aside together in the original crate(s)/boxes delivered, and placed securely in a nominated area of the location.
Locations and contactability
The Client is responsible for providing the correct venue names, addresses, opening hours (for delivery and collection) and contact details (name and phone number at delivery location), upon booking.
For any questions feel free to contact us via email info@apbloem.nl or call us on 0031 (0)20 223 1616. Thank you and we look forward to delivering beautiful flowers to you!
The A.P Bloem team x