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Terms & Conditions
Webshop Terms & Conditions
Our webshop terms, including ordering, delivery, returns and cancellations, can be found in our Frequently Asked Questions.
Wedding & Event Terms & Conditions
Quotes & Invoicing
Following receipt of your event brief, A.P Bloem will prepare a proposal outlining the floral design and associated costs. Once approved, an invoice will be issued.
Payment
A 50% deposit is required to secure your booking.
The remaining balance is payable no later than two weeks before the event.
Receipt of the deposit confirms acceptance of these Terms & Conditions.
Confirmation
Your event date is confirmed once both the signed proposal (or written approval) and deposit have been received.
Following confirmation, we reserve your event date, begin production planning and place orders with our suppliers.
Cancellations & Rescheduling
Should your event be cancelled after the initial booking deposit has been paid, and no alternative date is agreed upon, your deposit will be refunded less planning and administration costs. These costs are charged at €65 per hour, up to a maximum of 10% of the total proposal value, and cover all planning, consultations and proposal work completed up to the date of cancellation.
If your event is cancelled within four weeks of the event date, 50% of the total proposal value will be charged.
If your event is cancelled within one week of the event date (after the final balance has been been paid), the booking becomes non-refundable and the full proposal value remains payable.
Should you wish to reschedule your event, we will always do our best to accommodate your new date, subject to our availability. If we are able to accommodate the revised date, your booking will be transferred to the new date. If we are unable to accommodate the revised date, the above cancellation policy will apply.
Seasonal Availability
Flowers are seasonal by nature. While we will always do our best to source requested varieties, availability cannot be guaranteed.
Where necessary, we will substitute flowers with suitable alternatives of equal style, quality and value.
Hire Materials
Vases and other hire items are rented for one working day unless otherwise agreed. All hire materials must be available for collection at the agreed date and time. Should collection not be possible, additional collection or redelivery charges may apply.
Lost or damaged hire items will be charged at their full replacement value.
Delivery, Installation & Collection
Delivery, installation and collection are quoted according to the event location and scope of works.
Collection is normally arranged on the next working day unless agreed otherwise.
For events including setup, parking charges, disposal fees and additional labour required outside the agreed schedule may incur additional costs.
Venue Information
The client is responsible for providing accurate venue addresses, access times and an on-site contact person for both delivery and collection.
Contact
Questions? Kindly contact us via email or phone.
+31 (0)20 223 1616
